Refund Policy
This Refund Policy describes when and how a parking payment may be refunded and when a session may be cancelled.
1. Cancellation window
If you pay for a session by mistake, you may request a refund within 24 hours of the transaction, provided the parking session has not been substantially used. Requests made after this window, or for sessions that have already been used, are reviewed case by case at the discretion of LotPass and the Lot Owner.
2. How to request a refund
To request a refund, contact support@lotpass.app with your transaction details — your license plate, the lot, and the approximate time of payment. We review every request and respond within two business days.
3. Processing time
Approved refunds are returned to your original payment method via Stripe. Depending on your bank, it may take several business days to appear.
4. Roles & disputes
Lot Owners are the merchants of record for the parking service. Some refund decisions may involve the Lot Owner. Refund requests are handled by LotPass on behalf of the Lot Owner and are processed to the original payment method via Stripe.